Why hasn't my referral bonus arrived?
Updated: Oct 3, 2023
Please note that in order for you to receive your referral bonus, your acquaintance must make a first crypto withdrawal or transaction (i.e. send at least $500 in total or having withdrew the same amount, ATM withdrawal, or online payment, excluding PayPal). It may take up to 60 days for the reward to be credited to your account.
Once your friend has met all Refer-a-Friend Program eligibility requirements, we'll verify your reward
You can always sign in to the web app (new tab) to verify the status of your rewards.
In the majority of instances, the referral bonus is not awarded because the invited acquaintance has not made a first crypto transaction of at least the value of the reward, e.g., for a reward of 50 USD, the card transaction must be for at least 50 USD. Please inform your acquaintance of the following requirements.
Remember that the reward procedure may take up to sixty days.
Rewards are contingent on the T&Cs, account classification, and seasonal promotions.
coinsoftworks reserves the right to withhold a reward in the event of suspicious activity that violates the Terms and Conditions.
Comments